Please understand that the closure of an account is a permanent action. Any subsequent accounts that are opened will be closed as well. Thank you for your understanding with our decision.

I appreciate this is not the outcome you hoped for and apologise for any disappointment this may cause.

Stay classy, Amazon - full story, with some important detail corrections, is here but doesn’t include the email ‘exchange’.

This kind of wildly obfuscated corporate douchebaggery is the answer to the question “why would anyone need DRM-free ebooks/want to be able to move them to another device/back them up?”Also to the question “are Amazon really great people?” And “it’s not like we’re only licensing the use of books, is it?”